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SebastianRamon

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Topic Server error on installation 6291 Views

Server error on installation

16 May 2011 at 2:39am

SS 2.4.5 clean installation, as soon as SilverCart and all the required modules are installed and database is rebuilt, I get a server error: "Sorry, there was a problem with handling your request." and I am locked out of admin. Tried a dozen times with fresh installations and it does the same every time. Any ideas? Thanks..

Re: Server error on installation

16 May 2011 at 9:26am

Hello xmark,

can you give us any further information about your OS, possible PHP or apache log entries?

Regards,
Sebastian

Re: Server error on installation

16 May 2011 at 9:42pm

Try to follow these instructions very specific!

http://www.silvercart.org/documentation/

see where they tell you to install EVERYTHING at the same time. I finally got a clean install...first just install SS all by itself. then install everything how they tell you to in the Workflow on the link above.

Re: Server error on installation

17 May 2011 at 12:29am

Thanks Terry :-)

It is important that SS is installed and running prior to installing SC. Because SC is decorating SS classes a "one-stop-install-dev-build" won't work.

If the webserver encounters a problem and is so kind as to tell you about it, you definitely want to have a look at the logfiles (e.g. error.log, php.log, depending on your operating system and setup).

You can post the last relevant entries of them, this will help us to locate the issue.

Cheers
Ramon

Re: Server error on installation

17 May 2011 at 3:52am Last edited: 17 May 2011 4:00am

Thanks for the responses guys. I had SS set up and working smoothly, then added S>Cart as per instructions - one exception - I have a custom version of BrightSide1 theme installed. I tried setting up with the theme disabled but got the same result. Hosting setup as on pastie: http://pastie.org/1914079
This is the error report from SS dev: http://pastie.org/1914098
I have tried deleting the database and reinstalling several times and get the same results. Thanks for the help.

Re: Server error on installation

17 May 2011 at 4:25am

Check out this thread...I had the very same error.
http://www.silvercart.org/forum/support-and-troubleshooting/show/80#post80

Who is your host?

I couldn't ever get this to work on my local machine using xampp on a Windows 7 OS. I don't know what it is about the

Unknown column 'Member.Salutation'

because it seems to be a very common issue for some of us.

Re: Server error on installation

17 May 2011 at 8:04am

Hi xmark,

thank you for your report. Really seems like this is the very same issue that Terry has.

We must try to reproduce this issue, will have a look at this.

Cheers
Ramon

Re: Server error on installation

17 May 2011 at 4:17pm Last edited: 17 May 2011 4:18pm

Hello,

the SilverCart documentation got updated today, so the link to the installation procedure has changed; you can find the new page under "http://www.silvercart.org/documentation/techbase/discover/setting-up-silvercart/".

Greetings,
Sascha